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Handle high volumes of incoming calls in a professional and courteous mannerRespond to patient inquiries, schedule appointments, and provide service-related informationAccurately update and maintain patient records in the systemResolve complaints and escalate issues when necessaryFollow call center scripts and guidelines to ensure consistency and complianceMaintain a high level of customer satisfaction and service qualityCoordinate with internal departments to ensure prompt resolution of patient concerns High school diploma or equivalent; some college coursework or a degree is a plus.Minimum of 1-2 years of experience in a customer-facing role, preferably within a contact center environment.Proficiency in using CRM software (e.g., Salesforce, Zendesk) and other relevant contact center technologies.Excellent verbal and written communication skills, with the ability to articulate information clearly and concisely.
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