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وصف الوظيفة
Job Description
Organization:
MERCY CORPS EUROPE (MCE)
Position Title:
Roving IT Assistant
Location:
Atbara
Section/Unit:
Operations
Closing Date:
01/10/2026
Background:
The Program/ Department / Team (Program / Department Summary)
The Operations Department at Mercy Corpsis committed to ensuring high-quality support services that enable effective and efficient implementation of programs. WithinOperations, the IT unit is responsible for managing and maintaining all information and communication technology (ICT) systems, ensuring that the infrastructure is robust, secure, and responsive to the needs of the organization. The IT team supports both strategic planning and day-to-day operations, providing guidance, troubleshooting, and capacity-building to country and field office staff. The Roving IT Assistant plays a key role in extending this support to field offices, ensuringthat all staffhave the tools and systemsnecessary to performtheir duties effectively and securely, even in challenging environments
The Position(General Position Summary)
Assist The IT O and Coordinator on Maintain the current IT system in the Mercy Corps office and ensure the proper functioning of equipment and network to meet office needs and demands in coordination and synchronizing system with the IT Systems Administrator. will serve as the primary point of contact for the programoffices concerning information technology and will assist in providing services to program employees and maintaining systems management.
Duties and responsibilities:
Essential Responsibilities
Ensure the availability and reliability of IT infrastructure, connectivity, and applications.
Support system security and compliance with organizational IT policies and procedures.
Perform proactive maintenance of IT equipment and infrastructure.
Facilitate information management and user access.
Assist in managing system security, user access rights,and licensing compliance.
Provide technicalsupport for softwareinstallations, migrations, and upgrades.
Assist in disposal of obsolete IT equipment in line with Mercy Corps asset disposal policy.
Support database, network,and data storagemanagement and validation.
Maintain up-to-date recordsof IT inventory, licenses, and equipment. Coordinate asset tracking with field offices.
Track and report on communication contractsand license expiration/renewals.
Assist in procurement and deployment of IT assetsand infrastructure.
Provide technicalsupport to users(hardware/software/printer/scanner/etc.).
Monitor and maintain end-usersystems (updates, patching, spyware, antivirus, data backup).
Ensure the proper functioning and maintenance of office equipmentlike printers and copiers.
Document technical processes and assistwith drafting IT strategy and documentation.
Promote user training, support knowledge sharing,and identify capacity-building needs.
Perform other duties as assigned by the supervisor.
SAFEGUARDING RESPONSIBILITIES
Activelylearns about safeguarding and integrates it into their work, includingsafeguarding risks and mitigations related to their area of work.
Practicesthe values of Mercy Corpsincluding respecting the dignity and well-being of participants and fellow team members.
Encourages openness and communication in theirteam; encourages team membersto submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options.
Supervisory Responsibility
This positionhas no formal supervisory responsibilities. However, the RovingIT Assistant may provide basic technical guidance to staff in field offices as needed.Essential Responsibilities
Ensure the availability and reliability of IT infrastructure, connectivity, and applications.
Support system security and compliance with organizational IT policies and procedures.
Perform proactive maintenance of IT equipment and infrastructure.
Facilitate information management and user access.
Assist in managing system security, user access rights,and licensing compliance.
Provide technicalsupport for softwareinstallations, migrations, and upgrades.
Assist in disposal of obsolete IT equipment in line with Mercy Corps asset disposal policy.
Support database, network,and data storagemanagement and validation.
Maintain up-to-date recordsof IT inventory, licenses, and equipment. Coordinate asset tracking with field offices.
Track and report on communication contractsand license expiration/renewals.
Assist in procurement and deployment of IT assetsand infrastructure.
Provide technicalsupport to users(hardware/software/printer/scanner/etc.).
Monitor and maintain end-usersystems (updates, patching, spyware, antivirus, data backup).
Ensure the proper functioning and maintenance of office equipmentlike printers and copiers.
Document technical processes and assistwith drafting IT strategy and documentation.
Promote user training, support knowledge sharing,and identify capacity-building needs.
Perform other duties as assigned by the supervisor.
SAFEGUARDING RESPONSIBILITIES
Activelylearns about safeguarding and integrates it into their work, includingsafeguarding risks and mitigations related to their area of work.
Practicesthe values of Mercy Corpsincluding respecting the dignity and well-being of participants and fellow team members.
Encourages openness and communication in theirteam; encourages team membersto submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options.
Supervisory Responsibility
This positionhas no formal supervisory responsibilities. However, the RovingIT Assistant may provide basic technical guidance to staff in field offices as needed.
Minimum Qualification & Transferable Skills
A university degree or diplomain Information Technology, Computer Science,or a related field.
