Call Center Specialist

Role Description The Call Center Specialist role is a part-time, hybrid position based in Abu Dhabi Emirate, United Arab Emirates, with some flexibility for work-from-home arrangements. The Call Center Specialist will handle inbound and outbound calls, respond to customer inquiries, provide accurate information about products and services, and document interactions in the company’s systems. This role includes resolving basic technical or service-related issues, escalating complex problems to the appropriate teams, and ensuring that customer concerns are addressed in a timely and professional manner. The Call Center Specialist will collaborate with other team members, follow established scripts and guidelines, and contribute to maintaining high customer satisfaction and service quality standards.

Qualifications

• Candidates should possess strong Customer Support and Customer Service skills focused on resolving inquiries and building positive customer relationships.
• Candidates should possess clear and professional Communication skills, including active listening and the ability to convey information confidently over the phone.
• Candidates should possess familiarity with Contact Centers, including call handling procedures, ticketing systems, and performance metrics.
• Candidates should possess solid Computer Literacy, with the ability to use CRM tools, call center software, email, and office productivity applications.
• Previous experience in a call center or customer-facing role is preferred.
• Ability to work flexible hours and manage multiple calls or tasks efficiently.
• Strong problem-solving skills and attention to detail.
• Proficiency in English; additional language skills (such as Arabic) are an advantage.